Welcome to greenpottedplant.com (the “SITE”), brought to you by greenpottedplant.com (“GartenVerde GmbH”, “We”, “Us” or “Our”).

This policy was last updated on July 26 2025.

Introduction

Your personal information will be held and managed by greenpottedplant.com by visiting and using our website or mobile site (www.greenpottedplant.com) (the “SITE”) or for interacting with our content and/or services (including for the purchase or sampling of products) or by contacting our Customer Services Team, you acknowledge that you have read this Privacy Policy. This Privacy Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with greenpottedplant.com as a customer or potential customer. greenpottedplant.com will collect and use your personal information as described in this Privacy Policy and as permitted by applicable laws, including in circumstances where: (i) it is necessary to provide or fulfil a service requested by or for you; (ii) you have given us your consent; or (iii) it is necessary for one or more of the following legitimate interests pursued by greenpottedplant.com:

To analyse, profile and monitor customer patterns and better understand the interests, needs and preferences of our key customer audiences so we can consistently improve our products and services.

To manage and fulfil purchase orders, facilitate delivery and to provide after-sales services.

To identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us.

To offer an enhanced customer experience and service, including by ensuring we personalise the Site and Application, conducting market research and (if applicable) greenpottedplant.com updates relating to products, services, and promotions to make them more relevant to our customers’ specific preferences.

To ensure the proper functioning and security of our services, Site and/or Applications, for example by identifying through verification where this is required and preventing fraudulent transactions.

To analyse website traffic on our website and mobile site (www.greenpottedplant.com) (the “SITE”) for internal reporting purposes and to ensure adequate and appropriate product and resources.

To ensure we continue to comply with applicable laws and meet our legal responsibilities while delivering our services, for example in maintaining the accuracy of our records.

To send you service-related communications, including announcements and administrative messages such as such as order confirmation

To send you marketing communications (including emails, phone calls, chat apps and social media matching) relating to us

What Personal Information We Collect and How We Use It

When you place an order, interact with our digital content on your computer or mobile device, request an online service (including FREE FRAGRANCE TESTER PACK offered on our site) or send us an enquiry, we will collect certain information from you. We will indicate whether this collection involves personal information and, if it does, whether providing your personal information is voluntary or mandatory for the service. Please be aware that where collection is mandatory, we may not be able to provide the relevant products or services to you if you do not provide that information to us.  Please select from the different sections of this Privacy Policy to learn more about what personal information we collect and how we use it. If we wish to use your personal information for purposes other than those stated in this Privacy Policy, we will obtain your consent where required by applicable laws.

We may collect the following information:

(a)          CONTACT INFORMATION AND OTHER IDENTIFYING INFORMATION

This includes your name, postal address, phone numbers and e-mail addresses. You acknowledge that we may also obtain information about you because of authentication or identity checks (for example in connection with our random fraud checks when you make a purchase on our Site). We use this information to identify you as a customer, to process your order, to deliver products and services, to process payments, to update our records and to generally manage your account with us under our terms with you.  Providing us with certain personal information is voluntary but we may not be able to process your order and/or send you the required order acknowledgement and shipping confirmation communications if you do not provide us with certain requested information. We may also use your contact information to send you marketing communications and to contact you in relation to service-related matters, including aftercare services or to assist you in relation to prospective purchases on our Site and, on occasion, to request and respond to feedback relating to greenpottedplant.com. This feedback may relate to matters including greenpottedplant.com’s brand, product, and services and/or your experience and satisfaction with greenpottedplant.com on our Site. We will only use your contact information where permitted to do so in accordance with applicable laws or if we have your consent to do so (if required by applicable laws).

(b)          PAYMENT INFORMATION

This includes information related to your credit card, debit card, and/or other payment information to process payments in connection with your orders.

(c)           DEMOGRAPHIC INFORMATION

We may ask you for your gender, birthday, and age. You may also provide us with information about yourself, your product preferences and lifestyle interests on our Site or when using interactive content on our site. We use this information and/or your customer account and profile information for our internal demographic insights into our customers, to offer you an enhanced service according to your preferences, including by identifying relevant products, services and events which may be of interest to you, and personalising your experience with greenpottedplant.com.

(d)          INFERENCES

We may create inferences drawn from the categories of personal information described above to create a profile about you to reflect your preferences, characteristics, behaviour, and attitudes. We use this information to personalise and improve our services and to better understand the interests and preferences of our key customer audiences.

What Personal Information We Collect and How We Use It

Please select from different sections of this Privacy Policy below to learn more about who we may share your information with and when.

Where we share your personal information with third parties (including but not limited to service providers), we will put in place contractual measures to require our Service Providers to take reasonable precautions to safeguard your personal information, as required by applicable laws.

(a)          SERVICE PROVIDER

We may share information about you with companies we have chosen to handle our order dispatch service, any delivery company that we may use from time to time and with other companies that provide support services to us, including website hosting companies, IT service providers and fraud management solution providers. We may also share certain limited information with companies who assist greenpottedplant.com with other services, for example, in analysing our customer data in order to better understand, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by applicable laws.

(b)          ORDER DISPATCH AND DELIVERY PARTNERS

Where your order is delivered by one of greenpottedplant.com’s third party delivery (e.g. J&T) or order dispatch service providers (e.g. FedEx), only that information necessary for their delivery purposes is provided. The privacy policy of that third party delivery or order dispatch service provider may also apply where that service provider also processes your personal data in their capacity as a data controller under applicable data protection laws. For more information, please visit the privacy policy on the website(s) of the applicable delivery or order dispatch service provider which delivers your order.

(c)           FINANCIAL INSTITUTIONS, PAYMENT PROCESSING PARTNERS AND FRAUD MANAGEMENT SOLUTION PROVIDERS

Payments using our Site are made through our payment solutions providers. We may also direct you to our providers’ sites if you wish to make a remote purchase when speaking to our Customer Service and/or store teams. In each case, you will be providing credit or debit card information direct to our providers who process payment details further. When you make a payment we may share your information, including details of your transaction, with service providers who provide fraud detection and management solutions related to your transaction, and, in respect of transactions on www.greenpottedplant.com and/or with SINGAPORE dollars as the transaction currency, for the purposes of carrying out sanctions screening services.

(d)          LEGAL DISCLOSURES

In certain circumstances (where required or permitted under applicable laws or with your consent (if so required by applicable laws), we may disclose personal information relating to you to third parties (including in other jurisdictions) in order to conform to any requirements of law, to comply with any legal or regulatory process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud, for sanctions screening purposes (in respect of transactions on greenpottedplant.com and/or with SGD dollars as the transaction currency only) and/or to protect and defend the rights and property of greenpottedplant.com and other members of the greenpottedplant.com group. At all times where we disclose your information for the purposes of credit risk reduction, fraud prevention and/or sanctions screening, we will take all steps reasonably necessary to help ensure that it remains secure.

(e)          BUSINESS OR PROCESS CHANGE PARTNERS

In the event that we or a part of our business undergo re-organisation or are sold or licensed to a third party, any personal information we hold about you may be transferred to that re-organised entity, licensee or third party.

Your Rights in Relation to Your Personal Information

You may have the right under applicable data protection laws to ask:

For details of the personal information, we hold and process about you (including information regarding how your information may be shared),

For a copy of your personal information,

That we correct your personal information where it is inaccurate and/or that we complete your information where it is incomplete,

That we limit or restrict your personal information in certain cases,

That we delete your personal information in certain cases,

You can also limit or withdraw any consent you give to us at any time and may have the right under applicable law to object to us using your personal information for greenpottedplant.com’s legitimate purposes. You may ask us for further information regarding withdrawal or refusal of consent and the consequences of such refusal. If you do withdraw your consent, this will not affect the lawfulness of any previous processing based upon such consent.

If you would like to exercise any of these rights in relation to the personal information we hold about you or wish to change your preferences at any time, please contact our Customer Service Team and e-mail us at booklike@greenpottedplant.com.

Please note that we may require you to verify your identity in order to process a request made to exercise your rights in relation to your personal information. If we are unable to match this information, we may ask you to provide additional identifying information, such as NATIONAL REGISTRATION IDENTITY CARD, a copy of your passport. You may designate a third party to act on your behalf provided they have appropriate written authority to do so.

If you make a request to delete your personal information, note that we may not delete all your information. We may still process your personal information if it is necessary to do so and we are lawfully permitted. For example, in the following circumstances:

Transactional: to complete a transaction for which the personal information was collected, provide goods or services requested by you, or perform a contract we have with you.

Security and Maintenance: in the context of detecting and/or preventing security incidents and/or to debug or repair any errors; or

Legal: to protect against fraud or illegal activity or to comply with applicable laws or resolve legal claims or exercise rights under applicable laws.

NON-DISCRIMINATION

If you exercise any of your personal information rights detailed in this section, we will not discriminate against you and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services.

Use of Cookies

As is common with many websites, we may use “cookies” to help us gather and store information about visitors on this Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. You can delete cookies at any time, or you can set your browser to reject or disable cookies.

We may use cookies to provide information when you visit the Site. The Site also automatically receives and records information on our server logs from your browser, including your IP address, cookie information and the page you requested. We use this information for three general purposes: (i) to customize the advertising and content you see, (ii) to fulfil your requests for certain products and services, and (iii) to contact you about services, promotions, contests and events (if you have chosen to receive such information, as described above). We may also compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related Site information.

Changes to this Privacy Policy

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

All Rights Reserved.

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